Your Privacy
Matters to Us

Exclaim Recovery ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, www.exclaimrecovery.com (the "Site").

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

We collect the following types of information:

A. Personal Information You Provide • Name • Email address • Location (if provided) • Account login credentials (if creating an account directly)

You may provide this information when you: • Register for an account • Sign in using Google authentication • Subscribe to our email list or request updates • Participate in community forums or submit content

B. Automatically Collected Information We may collect information automatically through cookies and analytics tools: • IP address • Device type • Browser type • Usage patterns and site interactions • Time spent on pages

C. User-Generated Content If you post content on the Site (forums, comments, reviews), we may collect and store this content.

We use your information to:

• Create and manage your account
• Communicate with you, including email updates
• Provide customer support
• Improve the Site's functionality and content
• Monitor and analyze usage and trends
• Enforce our Terms of Service
• Comply with legal obligations

We do not sell your personally identifiable information (PII).

We may share anonymized or aggregated data with third parties for: • Analytics and performance optimization • Research and development • Marketing or strategic partnerships

We do not share your email address or other personal contact details with third parties for their own marketing purposes.

We may use third-party service providers to send transactional or marketing emails on our behalf. These providers are contractually obligated to use your information solely to provide these services and to protect your data.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or enforce our rights.

All user data is stored on secure servers located in the United States. We take reasonable technical and organizational measures to protect your data, including encryption, limited access, and regular audits. However, no online platform can guarantee absolute security.

We may use third-party services to operate and improve the Site, including: • Google Analytics • Email marketing platforms • Cloud hosting providers

These services may collect information in accordance with their own privacy policies.

Exclaim Recovery provides an AI-powered chatbot named "Hope" to assist users in navigating content, offering support, and answering questions.

When you interact with Hope, we may collect and store the content of your conversations. This information may be used to: • Improve the chatbot's responses and functionality • Analyze usage trends and optimize support resources • Monitor for violations of our Terms of Service

Your conversations with Hope may be reviewed by authorized staff or service providers to enhance performance and ensure compliance with our policies. We do not use your conversations to make automated decisions that have legal or significant effects on you.

Please note: Hope is not a licensed therapist, counselor, or medical professional. Any information provided through the chatbot is for informational and educational purposes only and should not be considered medical or mental health advice.

The Site is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

Depending on your location, you may have certain rights regarding your personal data, such as:

• Access to the information we hold about you
• Correction of inaccurate information
• Deletion of your data
• Objection to or restriction of processing

To exercise these rights, please contact us at info@exclaimrecovery.com.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date. We encourage you to review this policy regularly.

We use cookies and similar tracking technologies to enhance your browsing experience on the Site. Cookies are small text files that are stored on your device when you visit a website.

Types of Cookies We Use: • Essential cookies: Required for basic site functionality, like user authentication. • Performance cookies: Help us analyze how visitors use the site so we can improve performance. • Preference cookies: Store your preferences to enhance your experience.

Managing Cookies: You can set your browser to refuse or delete cookies. If you do so, some features of the Site may not function properly.

By continuing to use the Site, you consent to our use of cookies as described in this policy.

If you have questions about this Privacy Policy or our data practices, please contact:

Exclaim Recovery Email: info@exclaimrecovery.com